Return Policy

At Lumos Care, we strive to ensure your satisfaction with our products and services. Please read our refund policy carefully to understand your rights and obligations.

Full Refund Before Shipment: 

If you wish to cancel your order and request a refund before the medications have been dispatched to your home, you are eligible for a full refund. Please contact our customer service team at asklumos@lumos-care.com before or during your tele-visit to initiate the cancellation and refund process. Once the cancellation is confirmed and the medications have not been shipped, we will process a full refund to your original payment method.

Refunds After Shipment: 

Once the medications have been dispatched and sent to your home, our refund policy changes. In such cases, you are obligated to fulfill the terms of the purchase agreement, including the agreed-upon payment schedule. We are unable to offer refunds for medications that have already been shipped and received. 

Payment Obligation: 

By purchasing our products, you agree to fulfill the payment obligations as outlined in the purchase agreement. This includes making the agreed-upon payments for the duration specified in the purchase agreement, regardless of whether the medications have been received, or whether predicted results have been achieved. 

Contact Us: 

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team at asklumos@lumos-care.com. We are here to assist you and ensure a smooth experience with our products and services.